Success Stories
Success Stories
Streamlining Document Management with DocuSign for Travis County HHS
Client Background
Travis County's Health and Human Services (HHS) Family Support Services in Texas needed a more efficient document management system. Their existing manual process caused delays, compliance risks, and administrative inefficiencies.
Challenges
- Slow Manual Processes: Paper-based approvals led to bottlenecks.
- Compliance Concerns: Ensuring regulatory adherence was difficult.
- User Adoption: Transitioning staff to a digital workflow required structured change management.
Solution
RipeMango designed and implemented a DocuSign-based digital document management solution tailored to the client's needs. The process included:
- Business Process Assessment – Identified inefficiencies in existing workflows.
- DocuSign API Integration – Customized automation for electronic signatures and approvals.
- Microsoft Power Automate – Created automated workflows for document routing and notifications.
- Azure AD Authentication – Ensured secure access and role-based permissions.
- Training & Support – Conducted hands-on training for seamless adoption.
Results
- 50% Faster Processing: Automated approvals significantly reduced turnaround time.
- Regulatory Compliance: Secure workflows ensured all documents met necessary standards.
- High Adoption Rate: Staff reported increased efficiency and ease of use.
Conclusion
By leveraging DocuSign, Power Automate, and Azure AD, RipeMango successfully modernized Travis County HHS’s document management system. This transformation resulted in a more agile, compliant, and efficient process, demonstrating RipeMango’s expertise in delivering tailored digital solutions.
Success Stories
Scaling DocuSign eSignature Administration & Mergers at Google
Client Background
Google, a global technology leader, relies on DocuSign eSignature to manage agreements across legal, HR, procurement, and various business units. With 100+ DocuSign accounts and 65,000+ users, efficient administration, security enforcement, and seamless integration of acquired companies are critical to maintaining operational excellence. RipeMango consultants have been leading DocuSign administration and support for Google for over 3+ years, ensuring scalability, compliance, and efficiency.
Challenges
- Enterprise eSignature Management: Standardizing workflows, security policies, and user management across 100+ accounts.
- Mergers & Acquisitions (M&A) Integration: Seamlessly migrating newly acquired companies into Google’s DocuSign infrastructure.
- Security & Compliance: Ensuring adherence to strict enterprise standards, including SOC 2, ISO 27001, and GDPR.
- Workflow Automation & System Integrations: Enabling seamless document execution across Google’s internal and partner ecosystems.
Solution
Enterprise eSignature Administration
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DocuSign Admin & Monitor – Centralized management of 100+ accounts, security enforcement, and real-time auditing.
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User Lifecycle Management – Automated onboarding, role assignments, and deactivation via SSO (Google Workspace), SCIM provisioning, and OAuth 2.0 authentication.
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Template & Workflow Standardization – Developed reusable templates for legal, HR, procurement, and finance teams to ensure compliance and efficiency.
Mergers & Acquisitions (M&A) Integration
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M&A Playbook – Created a structured process to migrate acquired companies’ DocuSign instances into Google’s ecosystem.
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Automated Onboarding – Used DocuSign API & Connect to integrate new user accounts, security policies, and workflows.
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Cross-System Integrations – Connected DocuSign with Google Workspace, SAP, and Salesforce for seamless document execution.
Security, Compliance & Workflow Automation
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Role-Based Access Controls (RBAC) – Ensured secure access by defining granular permissions based on business needs.
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DocuSign CLM (Contract Lifecycle Management) – Implemented contract workflow automation to streamline negotiations and approvals.
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Custom Workflow Automation – Used Power Automate and AppSheet to optimize document routing, reducing manual intervention.
Results
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99.9% System Uptime – Ensured reliable and uninterrupted eSignature services.
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60% Faster M&A Integrations – Reduced the time to onboard acquired companies, ensuring minimal disruptions.
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40% Reduction in Administrative Overhead – Automated provisioning, approvals, and compliance enforcement.
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30% Faster Document Turnaround – Optimized contract execution, legal approvals, and HR onboarding.
Conclusion
For over 3+ years, RipeMango consultants have been instrumental in managing, optimizing, and securing DocuSign operations at Google. Their expertise in eSignature administration, security, automation, and M&A integrations has allowed Google to scale its DocuSign environment efficiently while ensuring compliance and security. By leveraging advanced system integrations, workflow automation, and best practices, RipeMango continues to drive digital transformation in enterprise document management.